Stop Paying Per-Organisation for Your MSP Helpdesk

Taylin Helpdesk gives you unlimited client organisations and child sites for one per-agent price. Purpose-built for MSPs who support multi-site customers.

Start Your 14-Day Free Trial See It on Azure Marketplace

Available on Azure Marketplace
Penetration Tested
Cyber Essentials Ready
UK-Hosted

Built by an MSP, for MSPs

We built Taylin Helpdesk because we had the same problem you do. Our client, City of London Libraries, has 6 branches — each needing its own ticket queue, its own support email, its own reporting. Generic helpdesks forced us to choose between paying per-organisation or cramming everything into one flat inbox. So we built something better.

Your MSP → Your Clients → Their Sites

Unlimited client organisations — no per-org fees
Unlimited child sites — each with its own email and queue
£25/agent/month — that's it. Everything included.

Everything You Need, Nothing You Don't

Every site gets its own email — Automatic email-to-ticket routing per org and site. No complex rules.
SLA tracking built in — Response and resolution deadlines with breach alerts. No add-on fees.
Client IT managers get visibility — Oversight users see tickets across their org's sites without seeing other clients.
Group tickets for outages — When an issue hits multiple sites, one ticket keeps everyone informed.
Microsoft Teams notifications — Real-time ticket alerts in your existing Teams channels.
Enterprise security, SMB price — Azure Front Door + WAF, mandatory MFA, penetration tested. From £25/agent/month.

Trusted in Production

City of London Libraries

Supporting 6 library branches across the City of London, each with independent ticket queues and dedicated support emails. Branch managers see their own tickets; the central IT team sees everything — with no per-site fees.

One Plan. Everything Included.

£25 per agent per month. Billed monthly, cancel anytime.

Annual plan: 12 months for the price of 10
Unlimited organisations, sites, and tickets
14-day free trial — no credit card required

Start Free Trial

Or purchase via Azure Marketplace

Ready to simplify your MSP helpdesk?

Start Your 14-Day Free Trial

No credit card required. Cancel anytime. Setup takes under 5 minutes.